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Victoria Day activities and schedule changes

The City of Ottawa would like to remind residents of the following schedule changes for Victoria Day, Monday, May 22.

Client services:

  • The City’s Provincial Offences Court, located at 100 Constellation Crescent, will also be closed. Business will resume as usual on Tuesday, May 23.
  • The City’s 3-1-1 Contact Centre will be open for urgent matters requiring the City’s immediate attention.  Call 3-1-1 or 613-580-2400 to speak to a customer service representative. For persons living with a hearing-related disability, call (TTY: 613-580-2401).

Garbage, green bin and recycling collection:

  • There will be no curbside green bin, recycling or garbage collection on Victoria Day. Victoria Day’s pick-up will take place on Tuesday, May 23. In addition, the collection of green bin, recycling materials and garbage will be delayed by one day for the week of May 22. For curbside collection enquiries, refer to the collection calendar tool.


  • There will be no multi-residential collection of bulky items, green bin and recycling container collection on Victoria Day. Victoria Day’s pick-up will take place on Tuesday, May 23. Recycling container and green bin collection will also be delayed by one day for the week of May 22. However, multi-residential garbage container collection is not delayed and collection will take place on its regularly scheduled day during the week of May 22.
  • The Trail Waste Facility is closed.


  • Consumer fireworks may be discharged on the day of, day before or the day after Victoria Day — Monday, May 21. They must be discharged by someone 18 or older, and on private property, with permission of the property owner. Minimum safety distances as indicated on the fireworks product must be maintained from spectators, buildings and vehicles. The fireworks display must not cause danger or nuisance to any person or property.
  • The sale of consumer fireworks, except on Victoria Day and the seven business days immediately preceding Victoria Day, is prohibited in the City of Ottawa.


  • Firecrackers are prohibited from being used or sold in the City of Ottawa or Province of Ontario. Anyone selling, purchasing or using firecrackers within the City of Ottawa is in violation of the Fireworks By-law as well as provincial law.
  • Please review Ottawa’s Fireworks By-law on for further details.



  • All City of Ottawa parking regulations and restrictions will apply during this time.


Transit services:

  • OC Transpo service will operate on a Sunday schedule on Victoria Day. On Victoria Day, a family or group may travel all day with a DayPass, which can be purchased for $10.25 from the bus operator when you board. A family or group can include up to six people with a maximum of two who are ages 13 or older. Call 613‑560‑1000 or text 560560 plus your four-digit bus stop number for automated real-time and scheduled bus departure information. For more information, holiday schedules and travel planning, phone 613-741-4390, visit or phone 613‑741‑4390



  • Transit Information Centre (613-741-4390) will be open from 9 a.m. to 5 p.m.


  • OC Transpo Customer Relations (613-842-3600) will be closed.


  • Para Transpo operations:

o   Customer service (613-842-3681) – closed

o   Administration (613-244-1289) – closed

o   Taxi coupons (613-842-3670) – closed

o   Reservation line (613-244-7272) – open 7 a.m. to 5 p.m.

o   Cancellation/information/general inquiries (613-244-4636) – open 6 12:30 a.m.


Recreation services:

  • Many pools, fitness centres and some arenas will be open on Victoria Day for public swimming, fitness schedules, aquafitness and public skating with modified schedules. Please check with or the facility of your choice for details.
  • Many registered programs at swimming pools, community centres and arenas are cancelled on Victoria Day; however, clients should check with their facility to confirm, as some exceptions will apply.



Ottawa Public Health:



  • SITE program – SITE office at 179 Clarence Street will be closed; however, the SITE mobile van will be operating on a regular schedule from 5 p.m. to 11:30 p.m.



Cultural Services:

  • Arts centres, archives, galleries, theatres and museums will be closed. However, clients should check with ottawa.caor their facility to confirm holiday hours, as some exceptions may apply.



Archives Services:

  • The City of Ottawa Archives Reference Services and Gallery 112 will be open on Saturday, May 20 but will be closed Sunday, May 21 and Monday, May 22 for the Victoria Day weekend.


Municipal child care services:


Library Services:

  • All branches and services of the Ottawa Public Library will be closed. They will operate as usual on Tuesday, May 22.

May 7-13 is Emergency Preparedness Week

May 7 to 13, 2017 is Emergency Preparedness Week, and the City of Ottawa, along with municipalities, organizations and corporations across the country are asking you to help us build a more resilient community by taking the time to get you, your family and your neighbourhood ready for emergencies and disasters.

Plan. Prepare. Be Aware.

How can YOU get involved?

Talk to your family and prepare a Family Emergency Plan
Build an Emergency Kit for your home, office and car
Start your meetings by reminding participants about emergency procedures
Stage an emergency exercise and practice your plan

Click the following link to learn more about building an emergency kit and plan for your family:

Flooding information sessions will include details on Disaster Recovery Assistance for Ontarians

The City is hosting four information sessions to provide information about flooding assistance. These sessions will include the Insurance Bureau of Canada, the Canadian Red Cross, Ottawa Public Health, the City of Ottawa’s Public Works and Environmental Services Department and a representative from the Ministry of Municipal Affairs who will speak about the Disaster Recovery Assistance for Ontarians program.

This provincial program offers financial assistance to homeowners, tenants, small owner-operated businesses, farmers and not-for-profit organizations. It helps to cover emergency expenses and costs to repair or replace essential property after a natural disaster. The program does not cover costs that can or will be paid by other sources, such as insurance. Financial assistance under the program is subject to caps and deductibles.
The program was activated following a formal request from the City of Ottawa.

Information sessions will be held:

Tuesday, May 9
• 1 – 2 p.m. Nepean Sportsplex, Hall C and D, 1701 Woodroffe Avenue
• 3:30 – 4:30 p.m. R.J. Kennedy Arena, Main Hall, 1115 Dunning Road, Cumberland
• 6:30 – 7:30 p.m. Fitzroy Harbour Community Association, 100 Clifford Campbell St, Fitzroy Harbour

Wednesday, May 10
• 6:30 – 7:30 p.m. Constance and Buckham’s Bay Community Centre, 262 Len Purcell Dr, Woodlawn

If residents can’t attend any of the information sessions, they can visit for more information or the Ministry of Municipal Affairs and Housing for details about the program.

The City will continue to provide updates on and Twitter.

Flooding prevention tips, including basement flooding, are available on the City of Ottawa website.

“Have THAT Talk” mental health video series with support from Bell Let’s Talk

This past week Ottawa Public Health along with partner, Bell Let’s Talk, launched the have THAT talk. Five videos to help end the stigma and offer support to those touched by mental health or mental illness. I encourage you to take the time to not only watch each of the videos but to share them with your communities.



Update on the City’s response to current flood conditions

Remember, if your property is at risk call 3-1-1. If it is an emergency situation, call 9-1-1.

Yesterday morning at 10 a.m. the City went into Activated Emergency Operations in response to what has become a historic flood. The predicted rainfall for this past weekend has taken place and we expected peak water levels to happen late Sunday or early Monday. The City is working closely with the Ottawa River Regulation Planning Board to monitor the situation.

The main locations of flooding in the city include: Britannia, Cumberland, Constance Bay, Dunrobin, Fitzroy Harbour, and MacLarens Landing.

In response to the anticipated higher water levels, we have established on-site incident command centres at the three primary flooding locations:
• Cumberland: Fire vehicle located at the corner of Morin Road and Phillip Road
• Constance Bay: Paramedic vehicle located at 262 Len Purcell Drive
• Britannia: Paramedic vehicle located at the corner of Jamieson Street and Kehoe Street

If you want to volunteer to help with the flooding efforts, you can register online or in person at one of the Incident Command Centres. City staff will coordinate the volunteer support throughout the incident and recovery period over the coming weeks.

Emergency reception and lodging centres have been activated for those displaced by the flooding, and well water testing kits will be available, if required. Their locations are as follows:
• Royal Canadian Legion 616, 377 Allbirch Road
• François Dupuis Recreation Centre, 2263 Portobello Boulevard

An emergency reception centre is also open at:

• Nepean Sportsplex (Halls A & B), 1701 Woodroffe Avenue.

Staff do not recommend declaring a State of Emergency as City services are responding within their capacity. The City is currently working with and is receiving voluntary assistance from the Province, which has already provided sandbags to the affected areas, for example. There are no financial or operational benefits to declaring a State of Emergency.

The City has formally asked the Ministry of Municipal Affairs and Housing to activate the Disaster Recovery Assistance for Ontarians program for the City of Ottawa ‎which, if approved, could provide financial assistance to residents who are affected by the flooding. This provincial program provides financial assistance to homeowners, tenants, small owner-operated businesses, farmers and not-for-profit organizations. It helps to cover emergency expenses and costs to repair or replace essential property after a natural disaster.

Water levels in the Ottawa River have reached record levels. All six generating facilities at Chaudière Falls have been shut down due to flooding and safety concerns, and an emergency team is monitoring the situation and overseeing response efforts. In several locations, construction crews are building berms to protect the shoreline from flooding and will continue to do so as long as it remains safe.

The City will continue to provide updates on and Twitter.

Flooding prevention tips, including basement flooding, are available on the City of Ottawa website.

Ward 9 Open House Recep – Presentations

Fraud Prevention:
Service Ottawa Billing:





Ottawa Police Service – Make the Right Call

As “A Trusted Partner in Community Safety”, the Ottawa Police Service (OPS) prides itself on always looking for new and improved ways to help the residents of Ottawa connect with us.

Effective April 26, 2017, the OPS will be introducing a single telephone number in which to contact us for all non-emergency enquiries. If you need to reach police by telephone for a non-emergency, you can call (613) 236-1222 to report any type of report from vehicle theft to harassment complaints. Also, instead of having to find the proper extension to reach a desired party, our new automated Integrated Voice Response (IVR) system will connect you to the right section or person.

All emergency or life-threatening calls will continue to be made utilizing 9-1-1.

In response to evolving technology, residents may instead choose to file a complaint online. Some of the reports you are now easily able to file online include: Thefts, Damage to Property, Traffic Complaints, Drug Complaints, Fraud Complaints, and Hate Crimes. Residents can also utilize our on-line service if they wish to add supplemental information to an existing report.

Inlet Control Device (ICD) Installation Diagram for Carleton Heights, Fisher Heights and Parkwood Hills

In an effort to minimize basement flooding, the City of Ottawa is installing inlet control devices in storm sewer catch basins in your area.  These devices restrict the amount of flow that can enter the storm sewer to minimize sewer surcharge and thereby reduce the risk of basement flooding.  As a result, residents may see water on the street at little more often but this additional water will not pose a risk of flooding to properties.As part of the Prince of Wales Drive & Dynes Road – Integrated Road, Sewer, and Watermain project, we will be installing ICDs within a catchment area that includes areas within your ward.  The attached drawing shows the catchment area divided into 25 boxes.

Construction scheduled to start in the next few weeks (the actual schedule has yet to be confirmed). 



City holds online consultations and workshops for Noise By-law review

April 18, 2017

Announcements and Events

The City of Ottawa’s By-law and Regulatory Services Branch is conducting a Noise By-law review, and residents are invited to provide their feedback through an online public consultation survey or by attending one of the three public workshops. The online survey runs until Monday, May 1.

The online survey (link is external)will provide residents with brief facts on the by-law and an opportunity to give their opinions on the possible changes and additions.

Residents can also register at one of the following three, in-person public workshops, where participants can collaboratively share ideas on creating solutions to various noise-related issues:

  • Tuesday, April 25, 6:30 to 8 p.m.

Greenboro Community Centre

Room: Meeting Room A & B

  • Wednesday, April 26, 6:30 to 8 p.m.

McNabb Recreation Centre

Room: Assembly Hall

  • Monday, May 1, 6:30 to 8 p.m.

Overbrook Community Centre

Room: Main Reception Hall

Space is limited at all three workshops. Interested participants can register at is external) All sites are accessible. When you register, please advise us of any accommodations you may require.

Feedback from the online consultation and workshops will be combined with other studies and stakeholder consultations to develop a recommendations report that will go before the Community and Protective Services Committee, currently scheduled on May 18, and City Council on May 24.

For more information on City programs and services, visit or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook(link is external), Twitter (link is external)and Instagram(link is external).

OC Transpo Spring Service Starts April 23

Starting Sunday, April 23, OC Transpo will introduce new route numbers for many routes as part of getting ready for the opening of the O-Train Confederation Line in 2018. Other spring service changes include adjusted schedules and seasonal reductions to reflect the lower demand for service. The Rack & Roll program also returns with bike racks on more than 600 buses.

Customers should visit and use the travel planner to see if their regular trips are affected.
New route numbers, same route
Fourteen bus routes will be renumbered across the city as part of the transition to the 2018 transit network. These routes will have new numbers, but the routes will remain the same. OC Transpo is also introducing three new service types: Rapid, Frequent, and Local. Each service type has its own distinctive colour and symbol, which customers will see on new bus stop signs.

Route renumbering details:
• Routes 92 and 96 will be renumbered as Rapid Routes 62 and 61 respectively
• Routes 2, 118, and 176 will be renumbered as Frequent Routes 11, 88, and 80 respectively
• Nine other Local routes will be renumbered

Spring Service Adjustments
• Spring seasonal reductions will be made to reflect lower ridership levels on Routes 4, 85, 104, 111, and 129 that serve post-secondary schools. As in previous years, service levels on the O-Train Trillium Line will be reduced after 9 p.m. Mondays to Saturdays, and between 10 a.m. and 6 p.m. on Sundays, to match reduced seasonal ridership.
• Routes 63 and 64 schedules in Kanata North will be adjusted and capacity will be increased at certain times to respond to feedback from customers and to improve connections to Briarbrook and Morgan’s Grant.
• Afternoon 86C trips on Route 86 will start and end at Mackenzie King instead of Hurdman Station for increased reliability.
• Minor trip time adjustments will be made on Connexion Routes 256, 262, and 265 in response to customer requests.
• Special school trips on regular routes and 600-series school routes will be adjusted based on ridership levels. Some trips will be added, while others will be adjusted or cancelled. For a complete list of routes and trips affected, visit
• Exterior bus announcements will be rolled-out starting on April 23 and continuing through May. These announcements will provide customers waiting at a bus stop or station platform with an audible, bilingual announcement of the route and destination.
• Customers who pay with cash or tickets and receive a transfer will also notice the introduction of a barcode on transfers. This update is linked to the upcoming introduction of fare gates at O-Train Trillium and Confederation Line stations.

Summer U-Pass starts May 1 and Winter U-Pass expires
From May through August, eligible full-time students at Algonquin College, Carleton University, University of Ottawa and Saint Paul University benefit from the Summer U-Pass, which can be obtained or renewed on campus. Students who are not full-time during the summer are reminded that their U-Pass will expire on April 30 and to switch to Presto for their summer transit needs.

Paper passes will be discontinued in 2017
Adult, Community, and Senior paper passes will be phased out this summer. The last Adult paper pass available will be June while the last Senior and Community paper passes will be July. The current ticket type will also be phased out in late fall and a comparable single ride option will replace it. Customers should make the switch to Presto soon or continue to pay cash. Visit for more information.

Real-time schedule information is available 24 hours a day by calling 613-560-1000 or texting 560560 plus the four digit bus stop number. Register for alerts at to receive news or route-specific changes or detours by e-mail or text. Standard rates apply to SMS messages. New printed timetables are now available. For more details and travel planning assistance, customers should call OC Transpo at 613-741-4390 or visit

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