In May of 2015, City Council approved the scope of a comprehensive review of the City’s taxicab and limousine regulations. This includes potential regulations to recognize the emergence of new hailing technologies and transportation-for-a-fee service models. In July, Council approved funding for the review as part of the City’s Strategic Initiatives. A Request for Proposals was issued and KPMG LLP was the successful proponent.
Having worked with the City of Ottawa and its predecessors for many years on a variety of complex projects and program reviews, KPMG has extensive knowledge, experience and skills in conducting this type of review, as well as modernizing service delivery models. KPMG has engaged three groups to assist in this review:
- Mowat Centre: an independent public policy think tank and Ontario’s non-partisan, evidence-based voice on public policy. They have particular expertise in intergovernmental economic and social policy, which undertakes research, proposes innovative research-driven recommendations, and engages in public dialogue on issues of national importance; and,
- Hara Associates: a firm of economists serving policy makers and regulators in North America, advising on policy and regulatory options, evaluating programs, and assessing economic impacts.
- Core Strategies Inc: specializes in the analysis, development, and implementation of corporate and communications strategies and issues of public policy. It leads customer measurement programs and numerous other internal and external consultation processes.
To complete a comprehensive review of the City’s taxicab and limousine industries in respect of service delivery to residents and visitors, together with the City’s current regulatory framework for these sectors while recognizing the emergence of new hailing technologies and transportation-for-a-fee service models.
Three guiding principles:
- Public Safety – vehicle condition, insurance coverage, driver and other screening processes
- Accessibility – service delivery model that considers the aging population and meets the needs of the accessible community
- Consumer Protection – measures to protect both the passenger and the driver; means by which to establish reasonable fares for service; and thorough complaint resolution processes
Phase 1 – Research Phase – early September to mid-October
KPMG and its partners on the Ottawa Taxi and Limousine Regulations and Service Review are developing six discussion papers that will facilitate informed consideration and input on the potential changes to taxi and limousine regulation and service that will give you useful information in preparing your comments and suggestions.
- Case Studies (of other cities) & Current Regulatory Regime: released October 15, 2015
- Emerging Issues in the Taxi and Limousine Industry & Accessible Issues: released October 22, 2015
- Customer Experience & Taxi Economics: released October 29, 2015
In November, after some discussion of the Background Papers has occurred, a further document will be posted here providing:
- Policy Options: released November 18, 2015
Comments on the proposed options will be accepted until November 30, 2015.
Phase 2 – Consultation Phase – mid-September to early November
The consultation phase of the consultant’s review ended on November 30, 2015. Thank you to all those who provided comments or participated in a workshop or webinar. Your input will be considered as part of the development of the consultant’s final report.
Phase 3 –Analysis and Reporting Phase – November and December
Analysis of the research and the input from the consultations on the Policy Options paper will inform the development of the consultant’s final report.
You can get involved in the Review by subscribing to receive the Review’s e-mail updates.